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Refund Policy

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30-Day Money-Back Guarantee

1. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging
  • The return must be requested within 30 days of delivery
  • You must have proof of purchase (order confirmation email)
  • The product must be in the same condition as when you received it

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at managers@thryxellshod.world with your order number
  2. Provide a reason for the return
  3. Wait for our confirmation email with return instructions
  4. Package the product securely in its original packaging
  5. Ship the product to the address provided in the confirmation email

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service and retaining proof of shipment until your refund is processed.

5. Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

6. Non-Refundable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products returned after 30 days from delivery
  • Products without proof of purchase
  • Products damaged due to misuse or negligence

7. Exchanges

If you wish to exchange a product, please contact us at managers@thryxellshod.world. Exchanges are subject to product availability.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at managers@thryxellshod.world with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

9. Cancellations

You may cancel your order before it is shipped. Once your order has been shipped, you will need to follow the return process outlined above.

To cancel an order, please contact us as soon as possible at managers@thryxellshod.world.

10. Consumer Guarantees Act 1993

This refund policy does not affect your statutory rights as a consumer under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993.

Under the Consumer Guarantees Act 1993, you have the following guarantees:

  • Acceptable Quality: Products must be of acceptable quality, fit for purpose, and match their description
  • Right to Remedy: If a product fails to meet these guarantees, you have the right to have it repaired, replaced, or refunded
  • No Time Limit: These guarantees apply regardless of any warranty period

If you believe a product does not meet the guarantees under the Consumer Guarantees Act 1993, please contact us immediately. We will work with you to resolve the issue in accordance with your rights under the Act.

For more information about your rights under the Consumer Guarantees Act 1993, visit www.consumerprotection.govt.nz or contact Consumer Protection New Zealand.

11. Contact Information

For questions about returns or refunds, please contact us:

Thryxellshod
229 Kilmore Street
Christchurch Central City
Christchurch 8011
New Zealand
Email: managers@thryxellshod.world
Phone: +6433668116